Aramark Defence Services is a group of like-minded and empowered individuals, originally brought together in 2017 to manage the HESTIA contracts on behalf of the MOD. Combining years of experience gained in and outside of the soft FM environments with that of our clients, we work Side by Side as one team to deliver exceptional service to the UK’s Armed Forces across the UK.
Everything we do is driven by our customers. We bring the “high street within the wire” and focus on “the person not the uniform”.
Our “can do” attitude means that, if something needs doing, we get it done.
We work together as one strong team, creating equal and supportive partnerships, underpinned by clear, honest communications.
We challenge ourselves to deliver difference. Passion, energy and pride keep us looking forwards.
Because we recognise that our teams are our greatest asset, we asked them to develop our values, in their own words, capturing what they felt best defined our organisation and what we want to be known for:
Neil Shroeder – Managing Director, Aramark Defence Services
“The customer can see a real difference in the offers that are available, not only with the Core choices but also the retail offer, notable the standards and the pricing.”
“The feedback I have received from units has been great to hear. The service / hotplate areas and dining room are looking brilliant now that they have had their facelifts!”
“The professional credibility of Aramark rode on its delivery of PAYD in Northern Ireland and I must say that the team produced the goods. 1 May saw tills open, excellent menus served and friendly staff assisting customers as they transition to a new dining system.”
“The food was outstanding and the staff were exceptional, all guests commented on how enjoyable the food was and how friendly and professional the staff were. The company should be extremely proud.”
“Great food offer guys, value for money and well received by the troops in London. Please keep it up!”
“We recently had a Care Quality Commission inspection of the facility which we passed. We are very happy with the professionalism the cleaning team show on a day to day basis and they are instrumental in helping us achieve the standard of cleanliness that we require in a clinical building.”
“Having been supported by many Junior ranks messes over the years, I can say with complete sincerity, that you and your staff have provided the best level of service and food and should be very proud of the reputation you have built up.”
“The food and service was outstanding! I had lots of people come and tell me to pass their compliments on to the chefs. People were so impressed that I think it’s only fair to recognise the achievement on paper.”
“The G1 Audit team from 4 Bde carried out their audit/inspection and no points were raised. They could not even offer recommendations on how to enhance the service you provide. Your knowledge and experience were vital in ensuring that the unit remained compliant.”
“The recent disruption caused by snow was a classic example of your work ethic, managing to restore calm from the chaos of 3 days of lost clinics. Without your ongoing sterling efforts, the RRU would likely cease to run effectively thus impacting our core business of patient care.”
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