The transformation planning process is one which requires vision and creativity combined with solid commercial skills and uncompromising project planning abilities. It begins with a thorough interrogation of all available data supported by client discussions about their welfare strategies and the future of the unit.
Having established a business case, we then work with our design supply partners to complete initial surveys and feasibility studies, matching the right brands and offers with the cohorts on site and considering the best and most practical location for the offer.
Detailed surveys and measurements then lead to plans being drawn against which firm budgets are agreed. 3D visuals are created to support client presentation and if the plans are signed off, the transformation plans are confirmed to co-ordinate all activities for an agreed go live date including a detailed marketing count down plan.
In less than 12 months, we have managed and delivered on time and to budget, transformation plans for every one of the major establishments across all three of our Hestia contracts.
“The customer can see a real difference in the offers that are available, not only with the Core choices but also the retail offer, notable the standards and the pricing.”
“The feedback I have received from units has been great to hear. The service / hotplate areas and dining room are looking brilliant now that they have had their facelifts!”
“The professional credibility of Aramark rode on its delivery of PAYD in Northern Ireland and I must say that the team produced the goods. 1 May saw tills open, excellent menus served and friendly staff assisting customers as they transition to a new dining system.”
“The food was outstanding and the staff were exceptional, all guests commented on how enjoyable the food was and how friendly and professional the staff were. The company should be extremely proud.”
“Great food offer guys, value for money and well received by the troops in London. Please keep it up!”
“We recently had a Care Quality Commission inspection of the facility which we passed. We are very happy with the professionalism the cleaning team show on a day to day basis and they are instrumental in helping us achieve the standard of cleanliness that we require in a clinical building.”
“Having been supported by many Junior ranks messes over the years, I can say with complete sincerity, that you and your staff have provided the best level of service and food and should be very proud of the reputation you have built up.”
“The food and service was outstanding! I had lots of people come and tell me to pass their compliments on to the chefs. People were so impressed that I think it’s only fair to recognise the achievement on paper.”
“The G1 Audit team from 4 Bde carried out their audit/inspection and no points were raised. They could not even offer recommendations on how to enhance the service you provide. Your knowledge and experience were vital in ensuring that the unit remained compliant.”
“The recent disruption caused by snow was a classic example of your work ethic, managing to restore calm from the chaos of 3 days of lost clinics. Without your ongoing sterling efforts, the RRU would likely cease to run effectively thus impacting our core business of patient care.”