Keith Metson – Region Contract Director – Hestia South East and London Region
The South East and London Hestia region covers 20 major military sites and over 60 Reservists and Careers Centres across the whole of central London, Kent, Surrey, Sussex and Windsor. The region is defined by a number of high profile sites where, due to the nature of the ceremonial, Royal and political activities which take place here, “the eyes of the world” are often focussed directly on us! As a result, our reputation is very much at stake and we have to deliver to consistently high standards. These sites include:
Home to more than 12,000 Military Personnel
1,300 catering, cleaning and hospitality staff
Around 3 million
meals a year
We operate 20 on-site convenience stores, as well as 20+ on-site coffee shops and high street food outlets, also we are responsible for managing over 40 military Messes including the administration of Mess accounts and Mess members’ bills, accommodation booking, cleaning and the running of bars.
We are an integral part of the military presence across London and we need to be ready to support, at short notice, emergency security events or State funerals.
Working Side by Side with our military customers, many of whom are amongst the UK’s most senior military personnel, to plan for such eventualities is key to the success of the contract.
“The customer can see a real difference in the offers that are available, not only with the Core choices but also the retail offer, notable the standards and the pricing.”
“The feedback I have received from units has been great to hear. The service / hotplate areas and dining room are looking brilliant now that they have had their facelifts!”
“The professional credibility of Aramark rode on its delivery of PAYD in Northern Ireland and I must say that the team produced the goods. 1 May saw tills open, excellent menus served and friendly staff assisting customers as they transition to a new dining system.”
“The food was outstanding and the staff were exceptional, all guests commented on how enjoyable the food was and how friendly and professional the staff were. The company should be extremely proud.”
“Great food offer guys, value for money and well received by the troops in London. Please keep it up!”
“We recently had a Care Quality Commission inspection of the facility which we passed. We are very happy with the professionalism the cleaning team show on a day to day basis and they are instrumental in helping us achieve the standard of cleanliness that we require in a clinical building.”
“Having been supported by many Junior ranks messes over the years, I can say with complete sincerity, that you and your staff have provided the best level of service and food and should be very proud of the reputation you have built up.”
“The food and service was outstanding! I had lots of people come and tell me to pass their compliments on to the chefs. People were so impressed that I think it’s only fair to recognise the achievement on paper.”
“The G1 Audit team from 4 Bde carried out their audit/inspection and no points were raised. They could not even offer recommendations on how to enhance the service you provide. Your knowledge and experience were vital in ensuring that the unit remained compliant.”
“The recent disruption caused by snow was a classic example of your work ethic, managing to restore calm from the chaos of 3 days of lost clinics. Without your ongoing sterling efforts, the RRU would likely cease to run effectively thus impacting our core business of patient care.”