Glyn Ingram – Regional Contract Director – Hestia North
The Hestia North region is defined by a wide spread geography; from Hadrian’s wall (Carlisle to Berwick) down to Chester and right across to Hull and a varied customer base; from cadets undergoing training and “stay-away” activities, through to specialist medical and dental personnel and Senior Officers. The region operates with a holistic model, tailored to each customer as required, recognising not only the variations within the different sections of the armed forces but also those of the different regiments within the same section.
They say that an army marches on its stomach and it’s important for our teams providing the catering services that they realise the part that they play, working Side by Side as part of the military team. Whether we are providing nutrition so our customers can perform to their best or tailoring and laundry so they can look their best, every detail must be checked. Service delivery is non-negotiable as anything that is not 100% impacts directly on the customer and their ability to operate at the highest level.
140 sites (26 major) a mixture of Army and RAF
Around 285,000 meals a month
To manage this large and demanding region, we divide it into four operational areas, each with its own Area Operating Director, who in turn, have site General Managers reporting into them. The operational team is supported by in-region subject matter experts covering areas such as HR, learning & development, H&S, marketing, culinary, retail, cleaning and waste as well as shared central support services.
Our operating culture is customer focused and one of empowerment and exclusivity. All team members are encouraged to take ownership and responsibility for delivering for the customer. We are aiming to be a team that the best people want to work for, known for investing in training and development, encouraging team members to learn new skills as well as further developing existing ones.
The services required are detailed below:
“The customer can see a real difference in the offers that are available, not only with the Core choices but also the retail offer, notable the standards and the pricing.”
“The feedback I have received from units has been great to hear. The service / hotplate areas and dining room are looking brilliant now that they have had their facelifts!”
“The professional credibility of Aramark rode on its delivery of PAYD in Northern Ireland and I must say that the team produced the goods. 1 May saw tills open, excellent menus served and friendly staff assisting customers as they transition to a new dining system.”
“The food was outstanding and the staff were exceptional, all guests commented on how enjoyable the food was and how friendly and professional the staff were. The company should be extremely proud.”
“Great food offer guys, value for money and well received by the troops in London. Please keep it up!”
“We recently had a Care Quality Commission inspection of the facility which we passed. We are very happy with the professionalism the cleaning team show on a day to day basis and they are instrumental in helping us achieve the standard of cleanliness that we require in a clinical building.”
“Having been supported by many Junior ranks messes over the years, I can say with complete sincerity, that you and your staff have provided the best level of service and food and should be very proud of the reputation you have built up.”
“The food and service was outstanding! I had lots of people come and tell me to pass their compliments on to the chefs. People were so impressed that I think it’s only fair to recognise the achievement on paper.”
“The G1 Audit team from 4 Bde carried out their audit/inspection and no points were raised. They could not even offer recommendations on how to enhance the service you provide. Your knowledge and experience were vital in ensuring that the unit remained compliant.”
“The recent disruption caused by snow was a classic example of your work ethic, managing to restore calm from the chaos of 3 days of lost clinics. Without your ongoing sterling efforts, the RRU would likely cease to run effectively thus impacting our core business of patient care.”