Our cleaning strategy is to take care of everyone: our customers, clients and colleagues as well as the environment and by working together, Side by Side, we all help sustain a healthy, happy and safe environment in which to live, work and relax.
Traditional cleaning practices tended to allocate each team member a block or area of responsibility. We believe there is a better way to manage cleaning services through what we call, “flow cleaning”. This innovative process is highly efficient and promotes team working which makes for a friendlier working environment and improves team wellbeing and retention.
We divide tasks between groups of team members, rotating them on a weekly basis to reduce boredom and routine so, rather than one person doing all the jobs required to clean one building, here, one team member vacuums, one cleans showers and so on, allowing the task to flow as well as reducing the amount of lone working.
Sharing duties across teams increases their knowledge and flexibility and allocating work to groups rather than individuals also has H&S benefits, reducing accidents and injuries by encouraging team members to support best practice and share heavier duties between them.
Each site develops a customised cleaning schedule in consultation with the client, categorising areas by the type of cleaning they require; heavy, medium or light. This schedule is produced on a daily basis and is signed by the operatives to confirm all tasks are completed. They can, at any time, be shared with our clients, demonstrating our Open and Honest way of working.
We chose our supply partner Diverse for their “smart dosage” system. Because this system does not allow chemical bottles to be opened or liquid to be dispensed in larger amounts than is safe for the user, we can enable our teams to use greatly concentrated chemicals, safely, in areas where water feed systems are not suitable. More concentrated chemicals reduce the number of deliveries required which helps reduce our carbon footprint and we have also introduced microfibre cloths which can be washed up to 500 times before being replaced and are a more efficient way to clean.
“The customer can see a real difference in the offers that are available, not only with the Core choices but also the retail offer, notable the standards and the pricing.”
“The feedback I have received from units has been great to hear. The service / hotplate areas and dining room are looking brilliant now that they have had their facelifts!”
“The professional credibility of Aramark rode on its delivery of PAYD in Northern Ireland and I must say that the team produced the goods. 1 May saw tills open, excellent menus served and friendly staff assisting customers as they transition to a new dining system.”
“The food was outstanding and the staff were exceptional, all guests commented on how enjoyable the food was and how friendly and professional the staff were. The company should be extremely proud.”
“Great food offer guys, value for money and well received by the troops in London. Please keep it up!”
“We recently had a Care Quality Commission inspection of the facility which we passed. We are very happy with the professionalism the cleaning team show on a day to day basis and they are instrumental in helping us achieve the standard of cleanliness that we require in a clinical building.”
“Having been supported by many Junior ranks messes over the years, I can say with complete sincerity, that you and your staff have provided the best level of service and food and should be very proud of the reputation you have built up.”
“The food and service was outstanding! I had lots of people come and tell me to pass their compliments on to the chefs. People were so impressed that I think it’s only fair to recognise the achievement on paper.”
“The G1 Audit team from 4 Bde carried out their audit/inspection and no points were raised. They could not even offer recommendations on how to enhance the service you provide. Your knowledge and experience were vital in ensuring that the unit remained compliant.”
“The recent disruption caused by snow was a classic example of your work ethic, managing to restore calm from the chaos of 3 days of lost clinics. Without your ongoing sterling efforts, the RRU would likely cease to run effectively thus impacting our core business of patient care.”